Feedback & Customer Service
Garden Selections is an established family run group of businesses based in Dorset and we work hard to build good customer relationships. We are committed to continually improving our customer service and use Feefo every day to gain an insight into how how our products are performing and how our customers feel about the service they are receiving.
Customers who make a purchase with us will receive an email asking for them to provide feedback through Feefo, which is an independent review system that provides unedited feedback and encourages an honest exchange of views between supplier and customer.
We are very happy to consistantly achieve the Feefo Gold Trusted Merchant Certificate each year for delivering consistantly excellent customer service. This award is tough to win and based on superb customer feedback. A huge 'THANK YOU' to all our customers who gave us such great feedback!
Our website also features a dedicted Review system. Every product features a Review tab next to the Description and Delivery tabs, which allows our customers to post reviews for their purchased product. We constantly monitor these Reviews in the same way that we monitor Feefo, which helps us to keep abreast of our customer's needs and make changes to our product range and customer service accordingly.
Your custom and satisfaction is important to us, so please feel free to contact us any time via firstname.lastname@example.org or 01258 837 970.
We reply to all our messages within 1 working day, so if you have any queries or issues with your order, please do contact us before leaving feedback, as we are happy to hear from you and resolve all issues promptly.
Some of the lovely things our customers have kindly taken the time to let us know about our service...
"This is not an enquiry, but a thank you. The order placed was dispatched extremely quickly, and the items ordered were of terrific quality. Thank you for providing such an excellent service."
"I am very impressed with your quick response and service. It is refreshing to find a company that values their customers and deals with issues efficiently and promptly. I would have no hesitation in recommending you."
"Having had a delivery issue with an item from your company, the courier being the problem, I should like to say how impressed I have been by Ali who has sorted things out. She has worked very hard on our behalf and must have been so frustrated by the non action, and broken promises, of the courier.
It is not often today that the customer gets the service that Ali has given us and it makes such a difference. I therefore felt that as her Manager you should be aware of the appreciation we have in her dealings of the situation."
"Hi thank you for such a speedy delivery of my replacement device, and many thanks to the lady i spoke to on the phone yesterday, it makes a change to speak to some one who clearly understands the word customer satisfaction, she couldn't have been more helpful when i forgot to put a returns address on my parcel,once again thank you for all your help."
"It's really refreshing to experience such good customer service, so thank you and I will highly recommend you in the future."
"Just a brief endorsement of an excellent response to my order for the goods I ordered on Monday which arrived yesterday. Congratulations! That is what I call customer service and satisfaction. My thanks to the lady who took my order over the telephone when I encountered problems when I tried to pay for the items I had in the basket on the website. She was polite, professional and expediated my request accurately. Well done!!"
Dr G Neale
"The replacement matt was received this morning - many thanks. I don't normally leave feedback on Amazon but in recognition of your superb service i have left the following:-
Exceptional service with great customer care - many thanks Ronnie"
"WOW! Now that's what I call customer service!!! My new bucket has arrived this morning. Thanks so much, I am very impressed with the service."
Best regards, A Coupe