Terms & Conditions
Please order online, by phone, by fax or by post.
Privacy policy
All customer information is collected through ordering or registering with us, and is collected lawfully and in accordance with the Data Protection Act 1998. All information is collected directly through us and not a third party, and is to allow us to fulfill your order.
If you enter your email address when ordering or registering with us you will be sent our regular newsletter, if you wish to stop receiving this newsletter please click the unsubscribe link at the bottom of every newsletter.
Payment methods:
Credit/Debit cards: We accept Visa, Mastercard, Eurocard, Switch & JCB cards, and other debit cards that show the Visa or Mastercard logo. Please give the type of card, the card number, expiry date & your name as it is shown on the card.
We ask customers for their credit card security code, this is a security measure we require for all transactions. Since the security code is listed on your credit card, but is not stored anywhere, the only way to know the correct security code for your credit card is to physically have possession of the card itself.
New customers placing their first order must either have the order delivered to the registered address of their credit card or provide us with a photocopy of the front and back of the card. This is to protect both us and our customers from fraudulent credit card use. Please note this only applies to your first order. This applies to both UK and international customers.
Cheques: Drawn on a UK Bank, made payable to 'Selections' in Pounds Sterling.
Postal Orders: Payable to 'Selections' in Pounds Sterling.
Stock information:
We supply many deletion lines, and in some cases the stock may be limited.
Delivery Details
We endeavor to deliver items marked in stock within 7 working days. Where an item is marked out of stock, it will usually be available within 14 working days. If we become aware of any delays beyond this time scale, we will contact you to advise of an estimated delivery date. At this point we will offer the option to cancel your order.
Occasionally there are delays within the postage or courier service for which we cannot be held responsible as this is beyond our control. All courier orders need to be signed for and cannot be left without a signature.
Damaged items
Please sign parcels that are damaged as 'damaged', or where the number of items does not correspond with the consignment note, as ‘short delivery’. It is your responsibility to ensure that the actions above are followed before signing, as we cannot rectify mistakes once the delivery has been signed for. Please report any carrier related damages or short falls within 3 working days. We will not be held responsible for any damages or loss reported outside this period.
Cancellation / Returns
You as the customer, have the right to cancel or return your product within 7 working days from receipt, without providing a reason. This is subject to the product being returned unused, in its original packaging and in a saleable condition. The customer is responsible for safe return of the product in its original condition and any costs incurred.
Once returned, if we consider the product not to be unused, in its original packaging or in a saleable condition, then any refund will be subject to a minimum 30% re-packaging or repair charge. Under these conditions, all returns of this nature will be photographed on arrival.
If the customer cancels the order once it has been dispatched but before receipt, there will be a charge to cover the extra delivery and administration costs. We will contact you to advise and agree the charge before effecting any alterations.
Faulty Products
Any faulty goods should be returned within 7 working days from receipt (subject to proof of purchase and notification to Selections of your intention to return the goods). In accordance with the Sale of Goods Act 1979 (as amended) consumers may also return goods which do not conform to the contract.
If the product you purchase is defective, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
Garden Machinery Returns Policy
Any machine found to be faulty within 14 days of purchase may be exchanged. Please contact us within 14 days and we will arrange collection and replacement. Please ensure all machinery is drained of all liquids and boxed in its original packaging prior to collection – failure to package correctly will lead to refusal to carry by the courier. If the collection has been arranged and the courier has refused to carry the item it is then up to the customer to return the item for replacement.
Any faults outside the 14 day period and the machine must be taken to an approved service dealer for repair under the manufacturer’s warranty. Please note: we cannot arrange collection to and from the service dealer free of charge. Please contact us for a list of service dealers.
Refunds
Where the customer withdraws from a purchase when there has been no error on the part of Selections or for any other reason than defective goods, we will refund the cost of the item. This is subject to the goods being returned unused and with the original packaging.
Guarantees and Warranties
All guarantees, warranties and assistance from Selections are offered in addition to your statutory rights as a consumer.
Complaint Handling Procedure
Selections endeavors to respond to complaints within 5 working days in a fair and timely fashion and we always strive to keep our customers informed regarding the process of their order. Feedback on our service is always welcome, so please do not hesitate to contact us with your suggestions for improvements.
Please note that our Customer Service staff will always deal with any order query in a polite and helpful manner. Any display of vulgar or abusive language on the part of the customer when dealing with our Customer Service staff, will not be tolerated.