Goods are always carefully picked, packed and dispatched for customers by our warehouse team. We do not knowingly dispatch a damaged item, but contents and packaging can occasionally receive damage in transit once they have left our warehouse. If this happens, please contact us immediately and we will either arrange for the item to be returned and replaced or a refund issued.
Many of the items we send out are awkward shapes, sizes and in some cases, extremely fragile. We therefore take great care to package items appropriately and mark parcels that need careful handling with fragile tape.
Ordering for a Gift
We are always happy to accommodate special requirements when items are ordered as a gift. If you would like to either add a special message, not include an invoice with the parcel or hide the nature of the item with unbranded packaging, please simply outline your instructions at point of ordering or contact our customer services team on 01258 837 970 and they will be happy to help.
We are a registered member of the Green Achiever Business Scheme and are committed to decreasing our impact on the environment. Wherever possible, we use recycled packaging materials to reduce our carbon footprint.
You can now also recycle your old electricals with us. If you're buying a new electrical item, we will recycle your old one for free!
Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and human health.
We are pleased to offer our customers the chance to recycle their old electrical items.
Please send us your items to be recycled to:
Garden Selections, Unit 14, Milborne Business Centre, Blandford Hill, Milborne St Andrew, Dorset, DT11 0HZ
The items must be like for like, you can only send us back your old hedge trimmer if you have purchased a new hedge trimmer from us. Please mark any items returned to us under this scheme 'WEEE Returns' clearly on the outside of the packaging so it can be identified by our processing team
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre at www.recyclenow.com.