Terms & Conditions
We accept orders online via our website, by telephone or post.
All customer information is collected through ordering or registering with us, and is collected lawfully and in accordance with the Data Protection Act 1998. All information is collected directly through us and not a third party, and is to allow us to fulfill your order.
If you enter your email address when ordering or registering with us you will be sent our regular newsletter, if you wish to stop receiving this newsletter please click the unsubscribe link at the bottom of every newsletter.
Credit/Debit cards: We accept Visa, Mastercard, Eurocard, Switch & JCB cards, and other debit cards that show the Visa or Mastercard logo. Please give the type of card, the card number, expiry date & your name as it is shown on the card.
We ask customers for their credit card security code, this is a security measure we require for all transactions. Since the security code is listed on your credit card, but is not stored anywhere, the only way to know the correct security code for your credit card is to physically have possession of the card itself.
New customers placing their first order must either have the order delivered to the registered address of their credit card or provide us with a photocopy of the front and back of the card. This is to protect both us and our customers from fraudulent credit card use. Please note this only applies to your first order. This applies to both UK and international customers.
Cheques: Must be drawn on a UK Bank, made payable to 'Garden Selections' in Pounds Sterling.
Postal Orders: Should be made payable to 'Garden Selections' in Pounds Sterling.
We do stock some 'end of line' products, in which case the stock may be limited and once sold out, we will be unable to acquire further units.
We endeavor to deliver items marked in stock within 7 working days. Where an item is marked out of stock, it will usually be available within 14 working days. If we become aware of any delays beyond this time scale, we will contact you to advise of an estimated delivery date. At this point we will offer the option to cancel your order.
Occasionally there are delays within the postage or courier service for which we cannot be held responsible as this is beyond our control.
We are unable to absorb the delivery charge with some items where bought in large quantities. We have tried to highlight these items on the product information page of the website; although some items may not be marked. Where a bulk delivery charge is applicable, we will contact you prior to dispatch to provide a quote for an appropriate additional delivery charge. Costs will vary depending on the item, quantity ordered and delivery location.
Please sign parcels that are damaged as 'damaged', or where the number of items does not correspond with the consignment note, as ‘short delivery’. It is your responsibility to ensure that the actions above are followed before signing, as we cannot rectify mistakes once the delivery has been signed for. Please report any carrier related damages or short falls within 3 working days. We will not be held responsible for any damages or loss reported outside this period.
Cancellation / Returns
You as the customer, have the right to cancel or return your product within 14 working days from receipt, without providing a reason. This is subject to the product being returned unused and with its original packaging. The customer has a statutory duty to take reasonable care of an item while in their possession, and is responsible for safe return of the product and any costs incurred.
Please note that we can not cancel orders after they have been dispatched. In this case, if goods are refused and returned, the postage cost will not be refunded and an administration fee may be applied.
Before returning goods, please inform our Customer Care Team in writing via firstname.lastname@example.org to advise of any issue. This will provide us with the opportunity to diagnose and resolve any concerns, possibly without the need to return the item. Please note that we cannot process any items which arrive unannounced and returns can NOT be accepted without contact first having been made with the Customer Care Team.
Any goods that are faulty on receipt should be returned within 30 days (subject to proof of purchase and notification to Garden Selections of your intention to return the goods). In accordance with the Consumer Rights Act 2015, consumers may also return goods which do not conform to the contract.
If the product you purchase is defective, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
Garden Machinery / Power Tools Returns Policy
Any machine found to be faulty on delivery may be exchanged or returned for a refund. Please contact us and we will arrange collection and replacement. Please ensure all machinery is drained of all liquids and boxed with its original packaging prior to collection – failure to package correctly will lead to refusal to carry by the courier. If the collection has been arranged and the courier has refused to carry the item, it is then the responsibility of the customer to return the item for replacement.
Items can be returned outside this period if they are found to be faulty but we cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.
As with all other goods, before returning your item, please email our Customer Service Team via email@example.com to advise of any issue. This will provide us with the opportunity to diagnose and resolve any concerns, possibly without the need to return the item. Please note that we cannot process any items which arrive unannounced and returns can NOT be accepted without contact first having been made with the Customer Service Team.
In accordance with the Consumer Rights Act 2015 and your statutory rights, where a fault has developed over time, the item should be taken to your local garden machinery repair centre / mechanic for assessment. We will then deal directly with your chosen mechanic to assess the fault. Depending on the outcome, we will resolve the issue by either supplying replacement parts and / or meeting the repair costs or by issuing a partial refund in accordance with the length of time the item has been in use.
Where the customer withdraws from a purchase when there has been no error on the part of Garden Selections or for any other reason than defective goods, we will refund the cost of the item. This is subject to the goods being returned unused and with the original packaging.
Guarantees and Warranties
All guarantees, warranties and assistance from Garden Selections are offered in addition to your statutory rights as a consumer.
Complaint Handling Procedure
Garden Selections endeavors to respond to complaints within 5 working days in a fair and timely fashion and we always strive to keep our customers informed regarding the process of their order. Feedback on our service is always welcome, so please do not hesitate to contact us with your suggestions for improvements.
Please note that our Customer Care Team will always deal with any order query in a polite and helpful manner. Any display of vulgar or abusive language on the part of the customer when dealing with our staff, will not be tolerated.