Delivery Information

** Coronavirus Update - Please allow 2 days for us to dispatch your order due to high demand **

At this exceptional time, we are doing everything possible to support our customers and our people, so that we can minimise any disruption and continue to deliver the best possible customer experience. We are pleased to confirm that we are currently fully operational and our order delivery service is continuing as normal - but with a 2 day dispatch time frame from our warehouse.

We are in regular contact with all our couriers and are finding that they are experiencing exceptionally high service demand, which is leading to intermitent delays with delivery. At this time, we would like to therefore recommend, that you view our stated delivery timescales as a guideline rather than a guarantee, particularly in relation to Next Day or Saturday delivery.

We would very much appreciate your patience with any experienced delay as this is very much beyond our control. If you do experience any delivery issue, please contact our team on 01258 837 970 and they will do their utmost to help.

Please note, that in order to comply with Government advice, we have temporarily suspended our Pickup Service and all orders will be delivered by courier.

Standard Delivery	Express Delivery	Saturday Delivery
Standard deliveries are currently sent on a 48hr (2 working days) service and will be despatched within 2 working days. So please allow 4 working days for delivery. For orders placed after 1:30pm on Friday, the first working day will be considered as the following Monday. Delivered Monday - Friday (excluding Bank and public holidays) £4.99	Order by 1.30pm for same day despatch. Delivered Monday - Friday (excluding Bank and public holidays) Orders placed by 1.30pm Monday - Friday will be despatched the same day. Orders placed after 1.30pm on Friday, on Saturday or Sunday, will be despatched on Monday. At this time, Express deliveries will be given priority and delivered within approximately 2 working days. A signature may be required upon delivery Not available for remote postcodes £6.99	Please order by 1.3-0pm on Friday Orders placed after this time will be delivered Saturday Week A signature may be required upon delivery Not available for remote postcodes £10.99
Remote Postcodes	Express Delivery to Northern Ireland	Collect in Person
We deliver to most postal areas in the UK Certain geographical locations and carrier availability can unfortunately restrict our service and parcels may be subject to an additional 1-2 days delivery Next day delivery is not available to remote postcodes More about remote postcodes Delivery cost for items under 1m £4.99 Delivery cost for items over 1m £10.99	Northern Ireland is classed as a remote location and next day delivery is not possible. However, most parcels (under 30kg in weight and 1m in length) can be despatched for delivery within 2-4 working days £6.99	By prior arrangement, orders can be collected by customers from our warehouse in Dorset (9:00am to 4:30pm, Monday to Friday, with the exception of Bank Holidays) When placing your order, please include the date and approximate time you would like to collect your order, or call our Customer Service Team on 01258 837 970 so we may ensure that your purchase is ready for you. Please note that this service is not available whilst Governement imposed lockdown restrictions remain in place.
International Delivery	Track Your Order	Returns
We do not currently deliver outside of the UK	Simply click the buttom below to check the delivery status of your order	We hope you are delighted with your purchase but if not, you can return any item within 30 days of receipt, as long as it is unused and in its original packaging More about returns

Important Information

- Before you finalise and submit your order, please ensure the delivery address is correct, including the postcode.

- If you need your purchase to arrive on or before a specific date, please contact our Customer Service Team on 01258 837 970 to ensure that this is possible.

- We use Royal Mail, DPD, Yodel and Parcelforce to send parcels and which carrier we use for your parcel will be determined by the weight, dimensions, location and timescale required for your order

- All orders will be dispatched to the address provided with your order. If you would like your goods to be sent to a different delivery address, please provide the details at time of ordering. We process and dispatch orders very quickly, so we may not be able to amend your delivery address at a later time and an additional charge may have to be added if your order needs to be re-directed.

- If there is a specific place you would like the courier to leave a parcel if you are not in when they call, please provide clear instructions with your order. Once an item has been left in the designated safe location, we cannot be held responsible for the parcel after this.

- Garden Selections cannot be held responsible for failure in delivery caused by circumstances beyond our control including but not limited to carrier vehicle breakdown, incorrect address details being provided, major roadworks or road closures and force majeure.

- Once an item has been signed for, it is accepted that the order has been received in a good condition, especially with items of furniture. Please therefore check all items carefully before signing for your parcel.

- If you contact us to say that you have not received your order, we will require you to sign a non receipt form before we can re-send your order. This may be sent via email or by the post and must be received back within 7 days.