Feedback & Customer Service
Garden Selections is an established family run business based in Dorset and we work hard to build good customer relationships. We are committed to continually improving our standard of customer service and use Feefo every day to gain an insight into how how our products are performing and how our customers feel about the service they are receiving.
Customers who make a purchase with us will receive an email asking for them to provide feedback through Feefo, which is an independent review system that provides unedited feedback and encourages an honest exchange of views between supplier and customer.
We are delighted to have achieved the Feefo Gold Trusted Merchant Award for the past 5 years, in recognition of delivering consistently excellent customer service.
This year we are even more delighted to have been awarded the brand new Platinum Trusted Service Award! This new award is available only to companies that achieve three consecutive years of Gold award-level customer ratings and recognises the highest levels of service-excellence, as rated by real customers.
This award is tough to win and based on consistantly superb customer feedback. We'd therefore like to say a huge 'THANK YOU' to all our customers who gave us such great feedback!
We take our customer's Data Protection very seriously and can confirm that Feefo only gathers consumer data to act on behalf of the merchant (data controller) as a data process or under the Data Protection Act to gather feedback about their products and services for merchant use. They do not gather consumer data for the purpose of marketing and do not approach consumers to prospect for business. All data obtained by Feefo is secure and held in the UK at an ISO 27001 accredited data centre.
Our website also features a dedicated Review system. Every product features a Review tab next to the Description and Delivery tabs, which allows our customers to post reviews for their purchased product. We constantly monitor these Reviews in the same way that we monitor Feefo, which helps us to keep abreast of our customer's needs and make changes to our product range and customer service accordingly.In addition to Feefo, we also have excellent feedback on other independent feedback outlets and marketplaces such as Trustpilot, Google, eBay and Amazon.
Your custom and satisfaction is important to us, so please feel free to contact us any time via firstname.lastname@example.org or 01258 837 970.
We aim to reply to all our messages within 1 working day, so if you have any queries or issues with your order, please do contact us before leaving feedback, as we are happy to hear from you and resolve all issues promptly.
Some of the lovely things our customers have kindly taken the time to let us know about our service...
"This is not an enquiry, but a thank you. The order placed was dispatched extremely quickly, and the items ordered were of terrific quality. Thank you for providing such an excellent service."
"I am very impressed with your quick response and service. It is refreshing to find a company that values their customers and deals with issues efficiently and promptly. I would have no hesitation in recommending you."
"Having had a delivery issue with an item from your company, the courier being the problem, I should like to say how impressed I have been by Ali who has sorted things out. She has worked very hard on our behalf and must have been so frustrated by the non action, and broken promises, of the courier.
It is not often today that the customer gets the service that Ali has given us and it makes such a difference. I therefore felt that as her Manager you should be aware of the appreciation we have in her dealings of the situation."
"Hi thank you for such a speedy delivery of my replacement device, and many thanks to the lady i spoke to on the phone yesterday, it makes a change to speak to some one who clearly understands the word customer satisfaction, she couldn't have been more helpful when i forgot to put a returns address on my parcel,once again thank you for all your help."
"I want to say thank you for being so courteous and helpful on the phone 10 mins ago everything working fine on my husbands computer and order for 4 ceramic stone lights gone through with no trouble. Very Grateful New Customer."
"It's really refreshing to experience such good customer service, so thank you and I will highly recommend you in the future."
"Just a brief endorsement of an excellent response to my order for the goods I ordered on Monday which arrived yesterday. Congratulations! That is what I call customer service and satisfaction. My thanks to the lady who took my order over the telephone when I encountered problems when I tried to pay for the items I had in the basket on the website. She was polite, professional and expediated my request accurately. Well done!!"