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Security & Privacy

Privacy Policy

All personal data provided when a customer places an order, is kept on file for the purposes of fulfilling the order.  It is also retained to ensure that we know who our customers are and can help efficiently with any queries.  We never share customer details with third parties for whom we do not act as Data Controller.  All information is collected lawfully in full accordance with the Data Protection Act 1998.  We are registered with the Information Commissioner's Office (ICO) and our Registration Number is Z3655713.

Customers who make a purchase with us will receive an email asking for them to provide feedback through Feefo, which is an independent review system that provides unedited feedback and encourages an honest exchange of views between supplier and customer.  Although they are helpful for us to monitor our customer service levels and product performance, customers are not obliged to leave reviews.

We take our customer's Data Protection very seriously and can confirm that Feefo only gathers consumer data to act on behalf of Garden Selections (the merchant and data controller) as a data process under the Data Protection Act, to gather feedback about our products and services.  They do not gather consumer data for the purpose of marketing and do not approach consumers to prospect for business.  All data obtained by Feefo is secure and held in the UK at an ISO 27001 accredited data centre.

If you provide your email address when ordering or when signing up for the Selections Newsletter, you are allowing us to send you promotional newsletters.  If you wish to unsubscribe, you can do so by simply clicking the unsubscribe link which you will find at the bottom of any email sent to you.


Security

We are committed to ensuring that your personal and credit card information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collate from our website.

We are recognised as PCI Compliant and fully comply with the Payment Card Industry Data Security Standard (PCI DSS) who have strict guidelines to ensure that credit card information is processed, stored, transmitted and maintained in a secure environment. 

If you place an order online with us, your payment is processed securely with with Sagepay, Paypal or Amazon Express Checkout so no individual is ever able to see your full card details.  Ordering online with us is therefore far more secure than ordering in a store where your details and pin number may easily be seen.

All data collated by us is safely stored on a Secure Server which is encrypted and protected by a Firewall that is approved by all major banking organisations.  To confirm the security of your connection, simply take a look at the bottom of your browser window when you are using the Checkout and you will see a secure (SSL) padlock symbol.

 

If you have any concerns or questions regarding our Privacy Policy or Security measures, please contact us.